Saturday, January 31, 2026

 

Morning Hustle

 



He was huffing and puffing as he fought to keep up. The moment he had been waiting for a full year. He had wrestled his eyelids against the stubborn pull of his bed. And now he was in a race.

Flower ladies were busy stacking their baskets of paneer roses, filling the air with their heavenly fragrance. Lotus buds were being prepared for display, awaiting the first rays of the Sun to unfurl themselves. Dense garlands of Tulasi were already in brisk demand.

The clash of cymbals reverberated through the air, accompanied by melodious singing. He could even hear the words. Looked like he could still get to the procession in time.

He continued to jog — or rather, walk as fast as his knees would permit — strategically avoiding the elephant dung that announced itself to the nose before the eyes. Carts lined the street, and his eyes were drawn to the bullocks chewing on discolored and torn banana leaves.

A whiff of ghee hit him. And a noticeable trail of ants to the warm jaggery solidifying on the leaf could mean only one thing. The sign he had been waiting for.

He picked up pace as he hit the temple street. Fresh flowers were strewn around, the large rangolis outside each home disfigured by wheel marks and footsteps.

The procession was just ahead, having turned the corner. The long tail was still following. More people with banana leaves in their hands.

Panting, he scanned his surroundings, seeing bystanders gobbling up Puliyodharai — easy to identify with its distinctive individual morsels of rice in a deep yellow color from mixing with a tamarind and turmeric sauce.

Interesting, but not particularly surprising.

He continued to walk, turning around the corner to catch up with the chariot that seated the Lord on his morning jog. He paid his obeisance and accepted a sip of the holy water and sprinkled some on his head.

And for the second time this morning, a whiff of ghee caught his attention. He turned around to see a lady battling to keep a semi-solid prasadam from flowing off her plate.

Behind her, a small pillar of steam curled into the air, catching the gold of the rising Sun.

His eyes were now wide open, and he regained strength in his knees. He was no longer panting.

A wide grin spread across his face as the warm aroma from a large pot of golden brown Chakkara Pongal washed over him.

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Schrödinger’s Train

 


“Thud!”

The small gray carry-on suitcase, packed plump, had its front wheels turned inwards. Unable to balance the weight of the backpack and the attached neck pillow, gravity claimed victory.

A young man, flustered, but unsurprised, picked it up and entered the train hurriedly as the speakers repeatedly warned people to back off as the doors were closing.

The noise of the diving suitcase traveled the length of the nearly empty compartment. But there were enough people to cause some injury to his pride, registered by him staring around at people’s faces.

The terminal transit train picked up speed. With his right hand firmly on his suitcase and loosely holding a boarding pass, he started furiously typing a number on his cell phone.

A pair of headphones adorned his neck with a long AUX cable hanging. As the phone started to ring, he put the headphones over his ears.

“Thud!”

Resignedly lifting up his suitcase, he started to speak on the phone

“Hello? Hello…. Yeah, I am supposed to be boarding EL4306 right now. My incoming flight was delayed. I’m on the train to the terminal and wanted to be sure they wouldn’t close the gates before I got there”

“Sure, yes, my booking confirmation is 76BA4N”

One is never surprised at what the “process” entails at Airline companies in the 21st century but needing to know his booking confirmation just to tell him he was very late for his flight seemed to be an interesting requirement.

He soldiered on.

“But the actual departure time is not until an hour from now!! I am already on my way to the terminal — I just called hoping you could let them know I am on my way.”

“Hello? Helllooo? HELLO?”

The train had unhelpfully descended into tunnels below the runways and network reception was understandably poor.

I had avoided eye contact from my seat at the end of the train wanting to spare him the embarrassment. But having been in several airport snafus myself in the past, I felt that some mild reassurance was called for in this moment.

“They did not offer you much assistance, eh?”

He was surprised at the engagement but welcomed it.

“No they did not. Should have never called them. I may just have given them license to bump me off the flight and sell my seat to someone from the waitlist.”

Basking in the warmth of my own kindness, I said, “I do not think they will do that. You said the flight doesn’t depart until an hour from now. You’ll be fine. What terminal are you getting to?”

“Terminal 3. Oh, and it looks like network is back up. Let me call them again and warn them against bumping me off”

“Hello? Yeah, I got disconnected because I am on the terminal train. Like I was saying before, I am about to get to Terminal 3 in a couple minutes.”

I suddenly felt the warmth leaving me.

Me, and the train, were approaching Terminal 6. Terminal 3 was 6 stops and at least 20 minutes away.

He was either doing an excellent job of buying himself time with the airline.

Or he was going the wrong direction.

I waited for him to get off the phone, wrestling with the task ahead of me.

As the train started to slow down, I mustered the courage to ask him, “You know that this train is going through 7,8,1,2 before it reaches Terminal 3, correct? The train in the opposite direction might be a shorter route”

As the train came to a halt, I got up to leave.

It slowly dawned upon him and his eyes grew wide. The blood drained from his face.

Overcome with disbelief, his hands flew to his head.

“Thud!”

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Thursday, March 3, 2022

 

The Fall and Fall of Boeing

Of the many thought provoking bits that Downfall pulled together in its presentation of Boeing's failures in the aftermath of the 737Max crashes, the one that struck me the most was the change in Boeing's culture in the mid 1990s. 

At the surface, the easy target is unabashed Capitalism. It is fair to say that over the decades, we have come to expect American companies to optimize moneymaking potential in all of their endeavors, skirting at the edge of ethics and moral compulsions but mostly behaving within the confines of civilized society. But it was not this urge to profiteer that affected me. The forces at play here are far more complex, and subtle. 

This phenomenon is more than just about profits. 

***

In 1984, Bhopal suffered an explosion in a pesticides and chemicals factory. In less than a few hours, the toxic gases spread around the city and killed, maimed and permanently disfigured not only the people that were unfortunate enough to live in the city at the time, but multiple generations thereafter. More than half a million people were injured, thousands died! 

The American company running the plant knew of safer (but more expensive) alternatives to the dangerous chemicals they were using in the production process. The facility also had a history of casualties from toxic exposure in the years leading up to the accident, but didn't institute permanent corrective actions to fix their controls. 

And yet, even nearly 40 years after one of the World's worst man made Disasters, condemnation of the American Manufacturer, UCC, is far from unanimous. Questions are often raised on the quality of the Indian managers running the Plant and the engineers and workers who were operating the processes. 

This is very relevant to the Boeing story, because the first public statements from Boeing and American Aerospace "Experts" in the aftermath of the crash ascertained at least a part of the blame on "Third World" pilot training. It was ironical when it eventually turned out that the pilot of the Lion Air that went down was actually trained in the United States. 

It is more than just about profits.

The issue is the purported unassailability of American Engineering. Obviously the USA cant be designing poor products and processes right? Is it not more likely that the operators from poor Asian and African countries cannot comprehend the complexity of the said American products? 

This is flawed thinking. As evidenced by Downfall, production engineers and operators (including users/consumers) are often at the mercy of design decisions made far away from the field, with limited ability to control their own destinies. 

In a World that is driven by Centralized Design, Decentralized Manufacturing, and Global Product Application, the control of critical characteristics in the product specifications is progressively moving further and further away from the end user. And unless companies strive to democratize within their supply chain and effectively establish the feedback loops to solve these engineering problems, disasters of this magnitude will probably, unfortunately continue to happen. 

And that's part of the reason why Homegrown Product Engineering and Manufacturing deserves the push in India. 

* * *

The Chernobyl Nuclear Explosion happened less than 2 years after the Bhopal Tragedy. In this case, everything was designed and developed by Russians, at that time one of the World's most technologically advanced nations. But it happened in a system that was occupied from top to bottom by the State. Engineers and Scientists were valuable, but not as valuable as the Polit Bureau member who could control through his whims and fancies the allocation of resources, and hence had to be pleased. 

In study after study, there has been critical analysis of the unintended consequences of this power dynamic - when in a moral dilemma, would an engineer owe primary allegiance to the quality of his engineering work or to the idea of serving his Motherland? 

It is more than just about profits. 

Boeing was in a rat race with Airbus and it was losing. To rise above this, quickly, was not just a matter of corporate rivalry, but one of national identity! Every part of the American Aerospace Industrial and Regulatory complex recognized this and agreed to work in coordination to fix it ASAP. 

Mission statements are great in aligning the forces of bureaucracy and paperwork in a large faceless system. The problem occurs when botched mission statements stand in direct contradiction of product integrity. Should the MCAS Engineer or the Regulator reviewing it have owed primary allegiance to the quality of his engineering work or to the idea of serving Boeing/USA by letting them get ahead in the race against Airbus? 

And if this happened in an Individualistic, Self Preservation before All Else society like America, what chance does the rest of the World stand?

* * *

Downfall was a very thought provoking movie and as shown above, got me thinking on multiple levels about the state of the World, and more personally about my role in the World as an Engineer. 

What caught me the most by surprise was that one of the World's most iconic companies, through a series of changes up at the top ended up with a culture that discouraged people, especially engineers and subject matter experts to speak their mind. 

Surely, of all places in the World, the Land of the Free and Home of the Brave would have given its brilliant engineers and scientists the platform to debate on merits and demerits of technologies on scientific principles with absolutely no other consideration.Unfortunately, no.

Indian Engineers around the World are now involved in the design of most products you will encounter in your life. And in their pursuits of excellence, they might do well to remember India's motto which in times like this seems more far sighted and timeless than we have given it credit for. 

In the end, Satyameva Jayate. Truth Alone Prevails.




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Monday, May 10, 2021

 

The Soil of the Motherland

Kaansen Khronicles #6: Revisiting songs from years past, that have been lost in the chaos of the social media-era content explosion!
 
 
Patriotic songs have always had a special place in Indian pop culture  - from the original Vande Maataram in the 1930's to the sensational 1997 reinvention by A.R.Rahman. Rahman in particular has added a great deal to the genre through his compositions for The Legend of Bhagat Singh, Swades, and Rang De Basanti. But another album in this genre is arguably his most underrated ever -  Bose, the Forgotten Hero. And no song shines brighter in this forgotten album than Desh Ki Mitti.

Desh Ki Mitti came during Rahman's most productive Symphony Orchestra Phase - the early 2000's. The use of the symphony has produced memorable pieces in A.R.Rahman's music throughout his career, but the early 2000's were when he used it in as many different scenarios as he could, producing some wonderful results - Zubeidaa, The Legend of Bhagat Singh, and he even managed to incorporate it into Lagaan, in O Ri Chori, and the Waltz piece, continuing years after in the out-of-the-world Tu Muskura, from Yuvvraj in 2008. 

Set to the Amir Kalyani ragam, a piano stringing the song together, and the orchestra providing the drama, the song is anchored in the lyrics of Javed Akhtar - a poem that describes the difficulties of an Indian stranded abroad looking for his motherland in these foreign surroundings during Bose's exile in Germany. 

The best piece of this beautiful puzzle comes in the form of Sonu Niigam's voice. Of the few songs that Sonu Niigam has lent his voice to A.R.Rahman, this one shines brightly at the top in large reason because this song needed his voice. Few songs demand one specific singer, and the choice of Sonu Niigam to sing this one was smashingly apt. Anuradha Sriram's accompanying vocals in the background lift the mood of the song significantly. If Sonu Niigam's voice represents the protagonist of the song, Anuradha is the voice of nostalgia that is drawing Bose back to his motherland. 

Each component of this song is carefully chosen and used with a level of finesse that matches the best of ARR's music. 
 
Why then has this song been forgotten? Several factors - not having a huge star, not being a very big production, and patriotic movies not necessarily being the flavor of the 2000s (none of the Bhagat Singh movies of the early 2000s worked at the box office). The lack of dedicated visuals for the song probably also played a role - not many people can necessarily picture this song in their heads. 

ARR famously doesn't pick his favorite songs - to him, they are all created equally through the same process. And it is a song like Desh Ki Mitti that demonstrates why that is an important stance. Here's a song that is as close perfection as can be, and yet didn't achieve the popularity it deserved, unlike even lesser ARR classics. 

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Sunday, July 26, 2020

 

Make for India

When was the last time an Indian product truly wowed you?
When a product was crafted so beautifully and was so uniquely Indian that it taught you something new about the heritage of the people who created it...
When you were so enamoured by the product that you didn't really care what the price tag was, and all you wanted to do was procure it...

It is not that such products do not exist. We have all seen these products. In temple streets lined with overstocked shops, along highways near level crossings, at airports, at railway stations, and at the gazillion bazaars that 90% of India shops in. We just do not know these products - there's no popular brand associated with them. There's no colorful packaging that differentiates the product from a million other less distinguished sellers of the same product. This causes a grave unintended consequence which will prevent the product from ever generating large scale economic value - a lack of sophistication! 

Sophistication in a product comes from several different means - but the ultimate goal is always the same: improving customer satisfaction. It may come from a choice of better materials, it may have longevity arising from a simpler process of production and fewer constituents, it may offer a myriad of customizations, it may come from better insight into customer preferences or it may feature the best consumer preference: low cost. All of these improve the product by a notch and give the producer a measure of protection against competition, and drive innovation. A lack of sophistication makes the product replaceable by a better version. And in a globalized world, the better version is normally a cheaper version, mass produced in a factory in China, and sold by a "brand" that has spent some time applying the above mentioned sophistications.

With the advent of GST in 2017, India has the World's largest open market, and the largest population of consumers under the age of 35 in the World. No other market has a larger sample set of consumer preferences available to analyze and tune products to. And even in an era where e-commerce rises to new heights every day, a vast majority of purchases happen offline. This gives entrepreneurs at every level of the value and supply chain to understand and analyze customer preferences, build a better brand and improve their reach to a wider market. A few iterations of this Measure-Analyze-Improve-Scale routine can succeed in creating a sophisticated, well recognized product with wide ranging economic impact that generates wealth and creates jobs. All it takes is focusing on the customer the product is being created for. 

It turns out, the best answer to the trillion dollar Make in India question, is Make for India.


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